Dolina Narzanov Essentuki

The rooms are equipped with tea stations, with tea pairs, tea, coffee and sugar.

The rooms are equipped with toiletries

On request, you will be provided with cosmetic shaving accessories upon arrival.

WiFi is free in all rooms and throughout the resort.

Yes

A corkscrew will be provided upon request.

The rooms differ in size, as well as the availability of extra beds.

The sanatorium accepts people with limited mobility for sanatorium-resort treatment, with assistance.

No, smoking is prohibited in the sanatorium building. Smoking is possible in specially designated areas.

No, due to safety reasons

Yes, the sanatorium has connecting rooms for accommodating members of a large family: Apartment 2-room + 2-bed Standard + 2-bed Comfort – they will have a common corridor.

Apartment 1-room – Studio + 2-bed Standard + 2-bed Comfort – they will have a common corridor. 

90*200 см. 

All rooms with bathrooms

On each floor there is an ironing room equipped with an ironing board and iron. 

The rooms are equipped with a minibar where you can cool drinks

No

The rooms have a French balcony with panoramic windows

The resort provides laundry services; there are no washing machines in the rooms.

No

Yes, there are tea stations.

No, everything is included in the price of the trip.

Daily

All rooms are equipped with a hairdryer.

The sanatorium is within walking distance from the railway station  station of Essentuki

You can get from Mineralnye Vody airport to the sanatorium by taxi or by pre-ordering a transfer at the sanatorium  by phone 8 928 005 22 19

The sanatorium is located next to the station square, where there are parking lots for all public transport routes.

The sanatorium is located in the city center

The sanatorium is located next to the railway station, by electric train you can get to Kislovodsk, Pyatigorsk and Mineralnye Vody, as well as with a transfer by minibus No. 213 in the Pyatigorsk to Zheleznovodsk.

The sanatorium provides a transfer, the cost must be clarified by calling 8 928 005 22 19

The sanatorium has paid guarded parking, and there are also free city parking lots within walking distance.

Yes

Yes

There is no separate parking for motorcycles. 

Yes

On Privokzalnaya Square there is a branch of VTB Bank with ATMs.

Check-in usually starts at 2:00 pm, the reception desk is open around the clock. 

Early check-in is subject to availability. When booking in advance and with the need for early check-in (from 02:00 am to 2:00 pm), the guest pays an additional 50% of the room rate on the day of check-in at the Hotel rate; for early check-in from 12:00 am to 02:00 am – the guest pays 100% of the cost of the previous night of stay in the room of the selected category at the Hotel rate, in accordance with paragraph 27 of the Decree of the Government of the Russian Federation of November 18, 2020 No. 1853 “On approval of the Rules for the provision of hotel services in the Russian Federation” For AZIMUT Bonus program participants, early check-in can be provided free of charge from 9:00 am, subject to availability of rooms.

The possibility of late check-out will be confirmed on the day of departure. When extending your stay from 12:00 pm to 6:00 pm of the current day, a payment of 50% of the room rate per day will be charged at the hotel rate on the day of departure. If the guest plans to stay in the room after 6:00 pm, 100% of the daily rate will be charged. Members of the AZIMUT Bonus program receive late check-out until 4:00 pm, subject to availability of rooms.

Yes, the resort has a storage room, please contact the front desk employee.

Yes, we welcome guests around the clock. 

For accommodation in the sanatorium, the Guest must present a Russian passport; for children under 14 years old, birth certificates are required. Sanatorium-resort card of the established form (paid registration at the sanatorium is possible), certificate of epidemiological environment, for children from 4 years old - sanatorium-resort card (form 076/u), analysis for entorobiasis (issue period no more than 10 days). Conclusion from a dermatologist confirming the absence of contagious skin diseases. Children under 4 years of age are not provided with sanatorium-resort treatment, but for accommodation they must provide all documents except the sanatorium-resort card. Also, check-in of persons under the age of 18 in the absence of legal representatives is carried out subject to the written consent of the legal representatives (one of them) being provided by the accompanying person.

No, all guests staying in the room must present a passport

The sanatorium employee will be able to find your reservation by last name and first name.

Yes. To check into a sanatorium for minors under 14 years old, a parent, adoptive parent, guardian or other accompanying person must present an identification document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Checking into the sanatorium of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of the legal representatives (one of them).

Yes, if more than a day,  you need to notify the administration

No. We guarantee that the sanatorium does not transfer the personal data of Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, upon check-in, the sanatorium staff must present an identification document

The sanatorium provides 4 meals a day, custom dietary. The nutritionist recommends dishes that will enhance the therapeutic effect. Vacationers can take advantage of a custom or dietary menu.

Yes, the sanatorium provides 4 meals a day, custom dietary meals.

There are shops within walking distance from the sanatorium

There are no restaurants in the resort, but we are located next to the resort park (5 minutes), which has restaurants with a wide range of menu.

Yes. The menu is varied, you can order suitable dishes for yourself. A children's menu has also been developed.

No, it's impossible.

No

No, the sanatorium has a menu to order

To pay by bank transfer, send a request to dn.essentuki@azimuthotels.com and indicate the company details. We will issue you an invoice for payment.

Yes, the resort fee is 100 rubles, with the exception of people who are eligible for payment of this fee.

Sanatorium-resort treatment, as well as paid medical treatment, is not subject to VAT. All other paid services are subject to VAT.

There are no mandatory fees from the sanatorium. However, additional  services of the sanatorium are provided for a  fee, the cost can be found on the website 

Yes, we welcome guests around the clock.

Yes, the medical and dormitory buildings of the sanatorium are equipped with elevators.

No

Yes, the sanatorium has a tour desk, as well as an individual transfer.

5 floors

88793460035

Password for  WIFI is provided by the administrator upon check-in

A car can only be rented with a resort driver

Yes, in the lobby of the sanatorium

Guests can stay in the sanatorium from 8 am to 10 pm.

You will find information on the official website www.azimuthotels.com, from the staff at the administration desk; by phone from the room by dialing 224130.

Yes, there are special smoking areas in the sanatorium.

All rooms and halls of the sanatorium are air-conditioned using the fancoil system.

Yes, a sheet with a list of laundry services, service times and prices is located in the closet in each room.

Yes, the sanatorium has facilities for playing volleyball, badminton, table tennis, billiards, and you can also use the gym.

Yes, you can do it yourself or take a water aerobics class.

Yes, the sanatorium has a Finnish sauna, an infrared cabin, a vibration sauna, and a solarium. 

The range of medical procedures depends on the medical treatment program you selected when booking. The content of medical programs can be found on the website.

The sanatorium offers programs: hydrotherapy, mud therapy, thermotherapy, carboxytherapy, hardware physiotherapy

Yes, it can be found on our website

Medical profile of the sanatorium: diseases of the gastrointestinal tract, diseases of the endocrine system, nutritional disorders and metabolic disorders, diseases of the digestive system, diseases of the musculoskeletal system and connective tissue.

Additional medical procedures can be found on the website

Yes. To check into a sanatorium for minors under 14 years old, a parent, adoptive parent, guardian or other accompanying person must present an identification document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Checking into the sanatorium of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of the legal representatives (one of them).

Yes, the resort provides a children's menu and a high chair.

Children under 4 years old are accommodated free of charge with the provision of a cot. The cost of a sanatorium-resort voucher for children over 4 years old depends on the room category and their placement in a main or additional bed. An additional place is a chair-bed or a sofa. In the Lux and Apartment categories there is an extra bed – 2-bedroom sofa. If more extra beds are required, this must be reported when booking.

Children's play complexes within walking distance from the sanatorium in the resort park.

No.

Yes

Payment can be made either in cash or by credit card

Confirmation of successful payment is a receipt that is sent by email after booking a trip along with confirmation from the sanatorium. If it is necessary to duplicate the check, the guest can inform the receptionist about this. 

This is due to the fact that the reception desk provides a tariff that does not include possible discounts on promotions and special offers when booking on the official website.

Dynamic pricing depends on the occupancy of the sanatorium and medical program

The cost of a sanatorium-resort voucher includes accommodation,  food, a medical program, cultural events and use of a playroom for children. You can read a detailed description of the services in the description of the tariff you have chosen.

Yes, you will find a QR code on all receipts from the sanatorium

The cost of a day's  sanatorium-resort voucher in the invoice is indicated for each person. When calculated on the website, this amount depends on the number of guests, the selected medical program and room category.

Yes, it is possible.

Before paying, please notify the reception desk that you would like to split the payment.

The sanatorium operates on a guaranteed reservation basis - upon making at least 30% of the invoice in advance. Pay the remaining amount directly at the reception desk. 

No

The cost of a sanatorium-resort vacation depends on the date of your vacation, the medical program you choose and the room category. You can calculate the cost and make a reservation on the website.

Discounts are not provided to pensioners, but on the website you can take advantage of favorable rates for members of the AZIMUT Bonus loyalty program, early booking or non-refundable rate.

When staying with a large group or purchasing a sanatorium-resort holiday at the expense of the company, you need to contact the sales department by phone 8 928 005 22 19

Children with their parents are accommodated in the sanatorium from the age of 0; there are also health programs for children from 4 years old. 

You can activate your account and confirm your participation in the AZIMUT Bonus loyalty program in the welcome letter that we will send to your email after registration.
Don't forget to confirm your participation to receive points for stays at the chain's hotels.

Participants of the AZIMUT Bonus program have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows the loyalty program participant to take advantage of privileges at the AZIMUT network sanatoriums participating in the program*:

You can find a detailed list of privileges in the “AZIMUT Bonus Benefits” section

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname a Personal Account on the website and a bonus account are registered. They are provided to the participant based on his status on the date of arrival at the hotel and provided that the reservation was made through the company’s official sales channels: official website, telephone.

* A-Hotels do not participate in the AZIMUT Bonus loyalty program

No, two people cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on the website azimuthotels.com and fully pay for your stay with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the section Affiliate Programs.

The discount under the AZIMUT Bonus loyalty program is provided only when booking on our official website in your Personal Account.

Maintaining your status in the loyalty program depends on how often you visit AZIMUT hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of points and nights accumulated. Initially, you are assigned Bonus status. Your status changes as soon as you meet the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assignment of the status — Silver, Gold or Platinum — You confirm your status by accumulating the required number of points or nights (for example, for Gold status this is 150,000 points or 30 nights), you maintain your current status for an additional 12 months. Therefore, when your status expires, your new status is calculated based on the number of points and nights accrued to your account in the 12 months since your status was assigned.

You can track your balance of points and nights in your Personal Account.

You can use AZIMUT Bonus points by choosing a rate for points on our official website and paying the full cost of your stay with them. More details at https://azimuthotels.com/ru/bonus.

You do not need to provide a card to receive a discount. You can book accommodation at special rates for loyalty program participants only on our official website

Participants of the loyalty program with Platinum status can receive a 20% discount in bars and restaurants on site if they close the account for the room number, indicating in advance the number of the AZIMUT Bonus program participant.

No

Yes

No

Passport and migration card (for foreigners with a visa, the passport also contains a visa)

You can cancel your reservation yourself in your personal account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the sanatorium directly; its contact phone number and email are listed in the "Contacts" section. on the website.

The amount of the late cancellation penalty depends on the conditions of the booked rate. Cancellation periods are stated on the booking confirmation.

Refunds are made after submitting return application. All documents can be found at link 

In case of non-guaranteed check-in (without advance payment), the reservation can be canceled after 3 banking days. Guaranteed reservations are valid until 12:00 pm on the day following your check-in date.

You can change the dates of your stay in the same way you booked your stay, that is, in your personal account, through the reservation department, or by requesting the agency through which the reservation was made.

The guest can change the room category in the Personal Account, subject to booking through the website; When booking by phone or email, changes will be made by phone or email. If you would like to change your room category upon arrival, please notify the manager at the front desk. When upgrading your room category, you must pay the difference between the booked category and the one you want to stay in, at the existing rate. There are separate conditions for loyalty program participants. 

If the tariff conditions allow it. Refunds are made using the same method you used to pay.